TERMS , CONDITIONS AND POSTAGE

til all are one toys is a small and independent outlet my aim is to the find the best transformers for a great price.

SHIPPING RATES

UNITED KINGDOM

  • I Aim to ship all my orders with in 1-2 working days of receiving the payment.
  • Shipping to the uk is a flat £4.10 rate it is signed for and is a 2-3 days shipping service depending on your location in the uk.
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EUROPE AND REST OF THE WORLD

  • We ship to all destinations through europe and the rest of the world all parcels are sent signed and tracked for your peace of mind so you can track to all the way to your front door.
  • Prices vary depending weight and dimensions of your item.
  • Europe zone 1 £5.00-£15.00 up to 2kg and total dimensions of 90cm . If your parcels weight is 2kg or more then an alternative courier will be used. 
  • World zone 1 £10-00 – £21.00 up to 2kg and total dimensions of 90cm . If your parcels weight is 2kg or more then an alternative courier will be used.
  • world zone 2  £10.00 – £23.00  up to 2kg and total dimensions of 90cm . If your parcels weight is 2kg or more then an alternative courier will be used.
  • International customers will be responsible for any additional fees duties or taxes added by the customers destination country.
  • Alternative couriers will occur bigger charge then the normal one that i use.

Stacking your order

  • You can stack your order where ever you are in the world to get a better shipping rate.
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  • To stack your order simply choose the stack option on checkout
  • To have your items shipped simply send me a message with your order numbers name and email address and it will be shipped in 1-2 days.

Returns and refunds

 

  • For deposits they are all refundable along as the item is not in stock 
  • Purchased items from til all are one toys may be returned to me within 30 days of receipt subject to the terms below.
  • unopened items can be returned within 30 days.
  • opened items are not eligible for return.
  • Any damage in transit  items that are visible at point of delivery  from the courier please note it on the signature.
  • Only items that have been opened and are to be found  missing items or are damaged can be sent back within 30 days of receipt.
  • If your parcel is returned to us because it was refused or not collected from the courier we cannot refund your postage but will refund your item.

How to return an item

  • If you wish to return an item please contact me via emal   tilallareonetoys@gmail.com
  • your name
  • order number
  • products name
  • reason for return
  •  you will be responsible for the carriage  and we will ship your replacement order back to you in event that the item is not in stock we will issue a refund of the item.